E-mails are probably the most often utilized, but informal written documents. In today’s information age they are used extensively for all kinds of communications. As they are much more informal, spelling, grammar, punctuation and wording are not as important as in formal documents. Nevertheless, many of the principles described in the previous sections should be applied to e-mails. How you use e-mails is a question of politeness, and it will show your respect for your e-mail addressee.
The operating expenses of a company have a high impact, not only on the company’s result, but also on other parameters, like profit per costs and minimum order income to be achieved. Even the same operating result and profitability of two companies could be of a different quality, because of different relations in fixed and variable expenses. In this presentation two performance indicators will be developed to monitor these important differences.
AHP stands for Analytic Hierarchy Process. It is a multi-criteria decision making method, originally developed by Prof. Thomas L. Saaty. AHP derives ratio scales from paired comparisons of criteria, and allows for some small inconsistencies in judgments.
Inputs can be actual measurements, but also subjective opinions. As a result, ratio scales (weightings) and a consistency index will be calculated. For decision making with multiple inputs from different stakeholders, the geometric mean of individual inputs is used.
Mathematically the method is based on the solution of an Eigen value problem. The results of the pair-wise comparisons are arranged in a matrix. The first normalized Eigenvector of the matrix gives the ratio scale (weighting), the largest Eigenvalue determines the consistency ratio.
Deriving weights for a combined performance index,
Deriving a consolidated scale of importance from different inputs.
We used AHP for the evaluation of weights for the combined service index and the hotline performance index. We also applied the method to evaluate the importance of different strategies, using multiple inputs from different colleagues, and to find the ranking of financial key performance indicators for the operational performance assessment of our companies.
Succession planning for leadership positions plays an important role for the future business of any company. Leaders have not only to have a strategic view, good management skills and the necessary technical knowledge. With their behavior they also determine the motivation of their teams and employees, and with that finally the productivity and profitability of the whole organization.
Leaders have to give an example, they need to show initiative and have to be efficient. In a continuously changing business environment leaders need also to be open to new experiences, and they must show willingness to change. Emotional intelligence and critical self reflection combined with integrity will yield to mutual respect of their people, and result in a high acceptance for necessary business decisions.
Only with the right values behind people driving their behavior, the most important pre-condition for a successful leadership is met.
But how to assess these values?
NEO-select personality test is a tool to get a better insight in the different strengths of individuals. The test is developed based on the model of the big five dimensions of personality, and is conducted as a self-reporting assessment. Using a combination of selected facets in these dimensions, a ranking of leadership values is derived. It will give the person a better insight in his or her behavior, and the driving forces behind it.
The test is not equivalent to the commercial inventory on which it is based, the NEO PI-R™, but it is constructed from the public domain IPIP items, assembled by Dr. Lewis R. Goldberg.
The inventory does not reveal hidden, secret information. The five dimensions (broad domains) cover normal differences in personality that should be obvious to people who know the person well. NEO-select is designed to complement other assessments of job suitability, as for example the Harrison Innerview or others.
The Olive-backed Sunbird (Nectarina jugularis) is a species of sunbird found from Southern Asian to Australia. The sunbirds are a group of small songbirds, at most 12 cm long, which feed largely on nectar, although they will also take insects, especially when feeding young. Highly adaptable, they are the most common Sunbirds in Singapore and are found almost everywhere. The Olive-backed Sunbirds breed in April-August. The eggs take a week to hatch. After the chicks have hatched, both male and female assist in the care of the young, which leave the nest about two or three weeks later.