Welcome to BPMSG – Jan 2018

Concepts, Methods and Tools to manage Business Performance

Dear Friends, dear Visitors,

I wish all of you a Happy and Prosperous New Year 2018!

From July 13th to 15th the International Symposium on the Analytic Hierarchy Process (ISAHP) for Decision Making takes place in Hong Kong. Poster submission is possible from Nov 1st, 2017 to Mar 15th, 2018 and individual paper submission from Nov 1st, 2017 to Mar 6th. Early registration deadline May 15th, 2018. More Information about the ISAHP 2018 can be found on their website.

After my last participation in 2013, I plan to attend the conference in July. If you want to meet me personally, feel free to contact me. I submitted an individual paper about the implementation of my AHP-OS software; it is a short version of my detailed working paper. In additon I will probably submit a short version of my paper Comparison of Judgment Scales of the Analytical Hierarchy Process – A New Approach. This paper was submitted to the International Journal of Information Technology and Decision Making in June 2017, and is under review since then. All attempts to contact the editors and to find out, why the review process takes so long, were unsuccessful.

My AHP-OS software has now reached nearly 6000 registrations since its implementation in 2014. It should be quite stable and without major bugs. Unfortunately, there is still a minor sporadic problem with the storage of pairwise comparisons. It appears in 1 out of 1000 projects that a set pairwise comparisons just disappears. I am still trying to find the reason, kindly contact me, when this happens to you, and let me know the circumstances (It seems to have something to do with the browser and stored session data).

Please continue to support my effort, either with a donation, or at least give a 1 (poor) to 5 (excellent) rating to my web posts, which will help me to get some feedback on my work.

For now, please enjoy your visit on the site and feel free to leave a comment – it is always appreciated.


Klaus D. Goepel,

Singapore, Jan 2018

BPMSG stands for Business Performance Management Singapore. As of now, it is a non-commercial website, and information is shared for educational purposes. Please see licensing conditions and terms of use.


Welcome to BPMSG

Concepts, Methods and Tools to manage Business Performance

  • You want to make profit with your company?
  • You want to find out where the company stands and actively manage and optimize its performance?
  • You want to set-up your own small business and need to find out whether it can be successful?
  • You need to write a business plan?
  • Or you just want to learn something about business performance, key ratios and indicators to get a better insight in business processes?

Whether you are a CEO of a company, a private person to setup a small individual business or a student, these pages will give you a better understanding of some basic facts and relationships in business. 

I have provided them based on my practical experience in working life. I am convinced that you will find some interesting parts, which you can adapt and apply to your business operation.

Maybe, the viewpoint is sometimes different from what you have learned before. As I am an engineer, I am approaching the topic with my engineering background. Don’t be worried, when I sometimes use mathematical expressions. I do it in order to have a more general coverage of the concept, and I am using just simple operations like addition, multiplication, and so on. In most cases you can make all necessary calculations with a simple calculator.

I hope you enjoy the web-site, if you want to comment, feedback or make suggestions, please feel free to do it here.

The site went on-line on May 1st, 2011

Value Add and Local Content

Operating a sales company, the gross margin percentage is often given by the reseller discount you are getting from your suppliers. If you want to increase profitability you could provide “value added services” with your products, for example maintenance contracts, on-site installations etc. In this presentation we will introduce the key ratios “value add percentage” VAP and “profitability value add” PRVA.

Video Collection


Setting up a small Business

When you plan to setup your own business, many questions will come up.

  • How to do the planning?
  • How much can I charge to the customer?
  • How many orders do I need?
  • What are the risks involved?

In this presentation we will answer these questions using the key ratios we have introduced before. With a simple flow diagram the planning process is explained step by step.

Video Collection

Writing E-mails

© zettberlin, www.photocase.com

Extract from my book “Technical Writing Skills for Engineers; A practical guide for students, engineers and other professionals writing or reviewing technical documents“, Chapter VII. Tips and More; © Klaus D. Goepel, 2006 – Picture: © zettberlin, www.photocase.com

E-mails are probably the most often utilized, but informal written documents. In today’s information age they are used extensively for all kinds of communications. As they are much more informal, spelling, grammar, punctuation and wording are not as important as in formal documents. Nevertheless, many of the principles described in the previous sections should be applied to e-mails. How you use e-mails is a question of politeness, and it will show your respect for your e-mail addressee.

Continue reading Writing E-mails