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## Welcome to BPMSG

Concepts, Methods and Tools to manage Business Performance

• You want to make profit with your company?
• You want to find out where the company stands and actively manage and optimize its performance?
• You want to set-up your own small business and need to find out whether it can be successful?
• You need to write a business plan?
• Or you just want to learn something about business performance, key ratios and indicators to get a better insight in business processes?

Whether you are a CEO of a company, a private person to setup a small individual business or a student, these pages will give you a better understanding of some basic facts and relationships in business.

I have provided them based on my practical experience in working life. I am convinced that you will find some interesting parts, which you can adapt and apply to your business operation.

Maybe, the viewpoint is sometimes different from what you have learned before. As I am an engineer, I am approaching the topic with my engineering background. Don’t be worried, when I sometimes use mathematical expressions. I do it in order to have a more general coverage of the concept, and I am using just simple operations like addition, multiplication, and so on. In most cases you can make all necessary calculations with a simple calculator.

I hope you enjoy the web-site, if you want to comment, feedback or make suggestions, please feel free to do it here.

The site went on-line on May 1st, 2011

## Combined Performance Index

In order to limit the number of Key performance Indicators (KPIs), and maintain clarity and conciseness of a dashboard, sometimes it might be useful, to combine a set of performance indicators into one single key performance indicator. This latest episode of my podcast will show, step-by-step, how you can build up a combined performance index. using

• a target value,
• a base value and
• a weighting

for each individual indicator. It also gives an example how to implement this concept in an Excel spreadsheet.

## The Dashboard – Driving Business to Success

A dashboard is the panel of instruments and controls facing the driver of a vehicle. Driving a companies business, a dashboard should give you a condensed summary, which allows you to recognize critical areas and take actions to keep the business moving in the right direction – provided you know your destination.

Any dashboard without a clearly defined strategy for the organization will be useless. Only if you know the destination, you can derive the right set of key performance indicators and arrange them in such a way that they give you the current position of the organization, highlight deviations and allow you to make necessary corrections.

Videos

## Operating Expenses

The operating expenses of a company have a high impact, not only on the company’s result, but also on other parameters, like profit per costs and minimum order income to be achieved. Even the same operating result and profitability of two companies could be of a different quality, because of different relations in fixed and variable expenses. In this presentation two performance indicators will be developed to monitor these important differences.

Video Collection

• Succession planning for leadership positions plays an important role for the future business of any company. Leaders have not only to have a strategic view, good management skills and the necessary technical knowledge. With their behavior they also determine the motivation of their teams and employees, and with that finally the productivity and profitability of the whole organization.
• Leaders have to give an example, they need to show initiative and have to be efficient. In a continuously changing business environment leaders need also to be open to new experiences, and they must show willingness to change. Emotional intelligence and critical self reflection combined with integrity will yield to mutual respect of their people, and result in a high acceptance for necessary business decisions.

Only with the right values behind people driving their behavior, the most important pre-condition for a successful leadership is met.

### But how to assess these values?

NEO-select personality test is a tool to get a better insight in the different strengths of individuals. The test is developed based on the model of the big five dimensions of personality, and is conducted as a self-reporting assessment. Using a combination of selected facets in these dimensions, a ranking of leadership values is derived. It will give the person a better insight in his or her behavior, and the driving forces behind it.

• The test is not equivalent to the commercial inventory on which it is based, the NEO PI-R™, but it is constructed from the public domain IPIP items, assembled by Dr. Lewis R. Goldberg.
• The inventory does not reveal hidden, secret information. The five dimensions (broad domains) cover normal differences in personality that should be obvious to people who know the person well. NEO-select is designed to complement other assessments of job suitability, as for example the Harrison Innerview or others.

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