New Podcast Episode – Diversity Index

My video “Diversity Index as Business Performance Indicator” is now added as episode #14 in my BPMSG podcast feed.

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Strategic and Operational Business Performance

dashboardDecisions can have a short- or long-term impact; they can be strategic or operational. Measuring strategic or operational performance might require a different set of key performance indicators (KPIs). You need both: Operational KPIs help to measure the short term performance of an organization, strategic KPIs help to measure the implementation of a long term strategy.

This new podcast episode #13 explains the differences, using the picture of driving a car.

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BPMSG – One Year On-line

After being on-line with the website for 1 year, it’s time to change the entry page!

Here, on you will find a couple of interesting articles related to business performance management, from a more practical than theoretical point of view.

Topics covered range from

You might find videos, presentations slides and templates in the download category for free. You might also subscibe to my video podcast about business performance management.

A new topic was introduced just recently: “Value-driven leadership”. I started with a general article, and added a personality profiling tool (NEO-select). If interested, you might participate and send back the completed questionnaire to get a full report.

In the section other stuff  I post other interesting information, not fitting to the main topic of the site. For example a nice video of the olive-backed sunbird, a review of the Sennheiser Bluetooth Headset etc.

BPMSG stands for Business Performance Management Singapore. As of now, it is a non-commercial website, and information is shared for educational purposes. Please see licensing conditions and terms of use.

Please also be so kind, if you use parts in your web-site or blog, to give credit and a link to my site. I hope you will find some useful information, let me know your feedback or contact me directly for any suggestions.

Klaus Goepel, Mar 2012

about the author

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  • download software AHP DAN ANP
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Analytic Hierarchy Process – new podcast episode

AHP stands for Analytic Hierarchy Process. It is multi-criteria decision making method, originally developed by Prof. Thomas L. Saaty.

The AHP video, explaining the method, is now available as a new episode in my podcast.

The latest version of my AHP Excel template is available for download from here.

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Combined Performance Index

BPM-combIn order to limit the number of Key performance Indicators (KPIs), and maintain clarity and conciseness of a dashboard, sometimes it might be useful, to combine a set of performance indicators into one single key performance indicator. This latest episode of my podcast will show, step-by-step, how you can build up a combined performance index. using

  • a target value,
  • a base value and
  • a weighting

for each individual indicator. It also gives an example how to implement this concept in an Excel spreadsheet.

You might subscribe to the podcast with this latest video episode here


Incoming search terms:

  • combined performance index
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  • how to combine performance index
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Order Income per Sales Person

Any business needs sales activities to get orders from potential customers. Often you have dedicated sales people in an organization, promoting and selling your products or services to customers. But how much order income should each sales person achieve? What is the minimum required, what is the maximum possible? We introduce a new key performance indicator “Order Income per Headcount Sales”

You might subscribe to the podcast with this latest video episode here

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BPMSG Videos as Podcast in iTunes

You might now subscribe to BPMSG’s video podcast using feedburner or the direct link.

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Value Add and Local Content

Operating a sales company, the gross margin percentage is often given by the reseller discount you are getting from your suppliers. If you want to increase profitability you could provide “value added services” with your products, for example maintenance contracts, on-site installations etc. In this presentation we will introduce the key ratios “value add percentage” VAP and “profitability value add” PRVA.

You might subscribe to the podcast with this latest video episode here

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The Dashboard – Driving Business to Success

DashboardA dashboard is the panel of instruments and controls facing the driver of a vehicle. Driving a companies business, a dashboard should give you a condensed summary, which allows you to recognize critical areas and take actions to keep the business moving in the right direction – provided you know your destination.

Any dashboard without a clearly defined strategy for the organization will be useless. Only if you know the destination, you can derive the right set of key performance indicators and arrange them in such a way that they give you the current position of the organization, highlight deviations and allow you to make necessary corrections.

You might subscribe to the podcast with this latest video episode here.

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Setting up a small Business

When you plan to setup your own business, many questions will come up.

  • How to do the planning?
  • How much can I charge to the customer?
  • How many orders do I need?
  • What are the risks involved?

In this presentation we will answer these questions using the key ratios we have introduced before. With a simple flow diagram the planning process is explained step by step.

You might subscribe to the podcast with this latest video episode here

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